You really do care about your customers! Thank you very much!

A big thank you to the sales team for providing excellent customer service. I've been tracking the availability of the new Strymon Volante since its debut at the NAMM festival and in Europe it seemed to lag behind the US. I contacted MusiX and was told that it would be availabe towards the end of March. I though this was unlikely but it was promised that one would be reserved and sent out to me as soon as in stock. Just one week later I received a delivery notification that the following day I would take delivery of one. I was astonished at this as it was even ahead of the estimate given! Very happy with the customer service, very friendly, efficient and quick! Thank you!

I am hoping this is a real email and not an automated one as I wanted to give you some feedback. Two years ago I ordered something from you (a small amp I think) for my daughter. She is currently studying music in the UK and normally gets anything she needs from the UK, but sometimes when she is home she does want things. This month she returned and broke her guitar string. Not a major thing, but she really needed new strings and fast. She is also very fussy when it comes to what brand she prefers and as soon as she mentioned this to me I thought of Musix. The last time I ordered something I was really impressed with the whole service and you remain in my mind as the place in Switzerland to go when I need something music related (you were not stored in my favourites by the way, I genuinely remembered the web address). I know my order is not massive, but the point I wanted to make was I am a returning customer after almost 2 years as I still remember the excellent service - that is something you can all be very proud of. I know, in general, people often only give feedback when they have a complaint, but in this case I am the complete opposite here and wanted to say thanks. If my daughter ever does become famous, I will even get her to do a free plug as advertising for you. Thanks for the great service.

Many thanks again for your fantastic service!