I can't thank you enough for your advices and follow up, and I'm recommending Musix to my friends here, I will also put a nice word in the piano forum I have been checking :)

I received the piano yesterday as expected and I'm absolutely happy about it. Thank you and your colleagues for sorting it out.

I love the new piano! The quality of the product and sound is just amazing. I was also very impressed by the efficiency and professionalism of your service - in true Swiss standard! By the way, I'll visit your shop in Bern on Thursday afternoon. My best wish to the prosperity of your business!

I am very impressed by the prompt service you provided and will certainly use Musix again!

We have all of the order delivered already !! That was fantastic service thank you so much. The boys (and myself) are very happy with both the guitars and are looking forward to their first lesson tomorrow.

Thanks - It was a pleasure to do business with you. I appreciate all the extra help on your part. I certainly will look at your sight for anything more I may need.

I've been a loyal Thomann customer for several years. I always praised their Customer Service and clean, efficient processes. Until then I didn't buy from Musix more often simply because your prices were significantly higher in the items I was buying. I'm always happy to pay a slightly higher price to support local companies...anywhere up to 10% is perfectly acceptable to me. But in my last 2 purchases you folks showed interest in capturing my business, and somehow levelled your prices to a reasonable price premium. That difference I'm happy to pay, to buy from a Swiss company. Your excellent customer service is the last bit that convinced me to put Musix as my first stop for shopping. Thank you !

Thanks for your reply and help on this matter, The seriousness of your follow -up and fast reply are a great sign of service :-) Congratulations. Continue this way. Yes there are always way to improve. And I am glad I could contribute to that . At least , you have won my sympathy again... :-) I am looking forward to receiving the Guitar

thanks for your attention to my order, your shop is the best, great service.