[[missing key: cancellation-statutory-withdrawal-title]]

Statutory right of withdrawal

If you are a consumer (as per § 13 of the German Civil Code), you are entitled to a 14-day statutory right of withdrawal (see “Instructions for withdrawal from the Contract”).

Please note that the right of withdrawal does not apply in the following cases:
  • Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
  • Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery.
  • Delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
  • Delivery of newspapers, journals or magazines, excluding subscription contracts.

Instructions for withdrawal from the Contract

Statutory right of withdrawal

You are entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which you or a third party you have appointed, who is not the carrier, takes possession of the final goods delivered.

In order to exercise your statutory right of withdrawal, you must notify us (MusiX GmbH, Denzlinger Straße 4, 79279 Vörstetten, Germany, Tel: 07666-6199-68, E-Mail: info@musix.com) of your decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail, fax or email). You may use the withdrawal form attached for this purpose; however, it is not obligatory that you do so.

The withdrawal deadline shall be deemed to be met if you have sent the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.

Consequences of withdrawal

If you withdraw from this Contract, we must reimburse you for any payments we have received from you, including delivery costs (excluding the additional costs incurred if you have selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of your withdrawal from this Contract. We will use the same payment method you used for the original transaction in order to reimburse you unless otherwise expressly agreed; under no circumstances will you be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which you notify us of your withdrawal from this Contract. The deadline is deemed to be met if you send the goods before the expiry of the fourteen-day deadline. You shall bear the direct costs of returning the goods.

You will only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.

Exclusions from the statutory right of withdrawal

The statutory right of withdrawal shall not apply in the following cases:

  • Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
  • Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery.
  • Delivery of newspapers, journals or magazines, excluding subscription contracts.
Your benefit
  • Daily deliveries
  • Free delivery from 25.00 (DE)
  • 30 Day Money-Back Guarantee
  • 3 Year Warranty
  • Personal advice
  • 25,000 products in stock
Customer feedbacks
Ali A. - 15.09.2015
I received the headphones today, it took me 5 second to make the decision to keep them, they are amazing. Once again you provide the best, even better than what I had in mind. Thanks!
Oscar L. - 12.12.2017
Thank you so much for your amazing help.
Gregory C. - 18.04.2018
Thanks again for your excellent custommer service!
Clare S. - 23.08.2016
I am very impressed by the prompt service you provided and will certainly use Musix again!
Angelo d. - 17.01.2018
I love MusiX
Marion H. - 11.03.2018
Incredibly fast response time and delivery. Everything arrived well packed. I also liked that I was kept informed through every stage of the process. Thank you!
Mario J. - 26.04.2018
Thank you very much. I appreciate the very pleasant and responsible service !
Antonio F. - 06.04.2013
I received the piano yesterday as expected and I'm absolutely happy about it. Thank you and your colleagues for sorting it out!
Bruce C. - 16.04.2012
You guys are the best. I can't stop shopping with you!
Birk D. - 24.08.2017
Received the guitar today in Perfect condition. Great Service from you and Musix...beyond my expectation !! Loved the Guitar...just what i was looking for. Just One word to describe it all...Yeee- Hawww !! Thanks a million...will sure order more stuff from Musix in future.
Kevin A. - 21.12.2015
Thanks for your help, speaker arrived Saturday morning as expected and worked great that evening. Great service, thanks!
Nicolas G. - 17.04.2018
Many thanks for the great support!
Marko K. - 16.02.2018
Thank you for the good service! I'll be happy to do shopping at Musix the next time again.
Alexandre B. - 25.10.2016
Thanks again for your dedication and professionalism!
Christine J. - 12.04.2018
Love, Love, Love, Love :)
Antonio B. - 27.12.2016
Delivered in Swiss Alpine Style!!! Love you guys at Musix.ch Thank you everyone!
Yiannis P. - 18.01.2018
All excellent, quick reacting, fair prices, fair with the customers.
Daniel G. - 20.03.2018
The process has been very efficient and I am grateful for the excellent service.
Emmanuel d. - 27.01.2018
Broad offering, good prices, immediate shipment and flow of information on availability, back-orders and so on.
Jeremy J. - 10.10.2017
Your customer service was amazing - thank you!!
Nicolas G. - 10.04.2018
Many thanks again for your fantastic service!
Gareth J. - 08.01.2018
Thank you for the excellent service!
Yan S. - 13.07.2016
I love the new piano - the quality of the product and sound is just amazing. I was also very impressed by the efficiency and professionalism of your service - in true Swiss standard! My best wish to the prosperity of your business!
Maria P. - 22.07.2016
I have to compliment your customer advisor: I had some issues with the payment, and he was super patient and answered my emails pretty quick. Your e-commerce was super helpful as well as your team.
François G. - 20.11.2009
At Musix, you really are the best! Thank you very much for your excellent and very quick service.
Philip S. - 19.03.2018
I am very pleased with the products and customer service from MusiX and will continue to be a happy customer.
Fernando K. - 23.11.2016
Your excellent customer service is the last bit that convinced me to put Musix as my first stop for shopping. - Thank you!
Mark N. - 19.11.2017
Great, fast thanks!!! Very good service
Nadiya H. - 30.07.2015
Thanks for the very nice service - we got the piano today. Amazing job!
Manuel P. - 25.05.2016
Thanks for your reply and help on this matter: The seriousness of your follow-up and fast reply are a great sign of service :-) - Congratulations. Continue this way!
Your Settings
How can we help you?MusiX chat