FAQ


What is the procedure/process when I order online?

  1. You place an online order.
  2. For the payment, you choose either secure-online credit card payment or bank transfer.
  3. After confirmation of the order, you receive via email an automatic confirmation.
  4. Your order will then be processed within 1-2 hours by one of our employees (office time). You will then receive a second confirmation email and your invoice.
  5. Your order will be processed after we have received the payment. For bank transfer, we will send you a confirmation email when we receive your payment.

Is a delivery with an invoice possible? Which other payment options are available?

Yes, after a positive credit check the payment option "Invoice" is available.

Other payment options:

  • Postcard (free of charge)
  • VISA (free of charge)
  • Mastercard (free of charge)
  • Postfinance (free of charge)
  • PayPal (free of charge)
  • installments via Payolution (free of charge from $ {ourCompanyName}, fees from Payolution according to their terms)
  • cash on delivery (15.00 per package + 5.00 CHF basic charge)

How does the 30 days money back warranty work?

This warranty is initially valid for a test phase and can be retracted at any time during that period. Customers can claim the warranty if the corresponding clause is written on the order confirmation/delivery document/receipt.

The warranty covers orders for all products that are shown as "on stock", "on backorder" or "soon on backorder" in our webshop. It can also be extended to other products after a preliminary agreement.

Please get in touch with our customer service () to arrange details like return adress, refund method ec. before sending back an item. Goods have to be returned generally via Post to our adress. Goods have to be sent back in the original packaging, "as new", without any wear and including all originally delivered accessories. Customer payment will be refunded within 14 days of the reception.

Restocking fee might be charged if the returned item or original packaging is disproportionately and/or unneccessarily worn or damaged.

The following product groups are excluded from the 30 days money back warranty for obvious reasons:

Used wind instruments (brass/reed), harmonicas, certain headphones ("inear"), intensively used vocal microphones and sealed items, expendable items like batteries or vacuum tubes. Items that are built to a customer's order like studio furniture, acoustic pianos & grand pianos, flightcases, custom made instruments can only be returned after a preliminary agreement. Also uncovered are software or combined hard-& software-products where the software sealing is broken or the software was installed/registered/activated by the customer.

Please note, all products paid for by Payolution are not eligible for the "30-day-return".

What is the "3 year warranty"?

We grant an extended 3 year warranty period to all customers, starting for orders from 16.09.2016 or later. If an item that was purchased from us is going defective and that is not caused by immoderate use or extreme wear, we will arrange a repair free of charge for the customer, or will exchange the item for an equivalent alternative product. If an adequate substitution is by no means available, the purchase price will be refunded.

Defects caused by wear are covered when the item was adequately cared for and was not exposed to excessive strain.

Not covered by the warranty are expendable items like batteries, vacuum tubes, light bulbs, strings etc.

The 3 year warranty is a "bring in"-warranty. Please get in touch with the our customer service to arrange details before sending back items.

I don't want to receive any advertisement

We certainly understand your wish to stop receiving the annual catalogue or the newsletter by E-mail.

In that case, please let us know by E-mail. We will send you a confirmation that we correctly noted that you no longer wish to receive postal or electronic (email) advertisements.

It's asking me for eFinance credentials even though I have chosen to pay with post card.

For payments of over CHF 500 or EUR 350 (limit per transaction and month), you will also need the PIN for your card and the card reader. The amount will be debited directly from your account.

Product return

In general, we do not accept any products except, of course, if the product has a defect or malfunction upon receipt and fulfills the requirements described in the "Warranty".

In exceptional cases, and only after written agreement, a product can be exchanged.
In this case, the item must be returned in its packaging and in original condition.
All return costs are supported by the customer.
The article can not be returned in the following cases:
  • Deterioration, however small, of the appearance of the product (scratch, dirt, sticker, etc.)
  • torn packaging
  • Loss or damage to the original packaging and accessories
  • Using a key or license-related product (software, its banks ...)
  • Harmonicas/Headphone (for hygienic reasons we do not accept the return of this type of product).
Your benefit
  • Daily deliveries
  • Free delivery from 25.00 (DE)
  • 30 Day Money-Back Guarantee
  • 3 Year Warranty
  • Personal advice
  • 25,000 products in stock
Customer feedbacks
Yuezhi Z. - 15.02.2018
What an awesome company!
Gareth J. - 15.01.2018
The slickest service one could reasonably hope for. The order was acknowledged immediately and communication about progress of the order was swift and clear. The product was shipped after one day and was with me the next. Not sure how it can be any better than that. Highly recommended.
Zaharias Z. - 31.01.2018
I'm very satisfied and I wish I was around to buy you a drink!!!
Frank P. - 02.12.2017
The comunication via email and the attention paid to the client needs was excellent so far in all my purchases at musix. Thank you
Mark S. - 26.08.2016
We have all of the order received already !! That was fantastic service - thank you so much! The boys (and myself) are very happy with it!
Yan S. - 13.07.2016
I love the new piano - the quality of the product and sound is just amazing. I was also very impressed by the efficiency and professionalism of your service - in true Swiss standard! My best wish to the prosperity of your business!
Gareth J. - 08.01.2018
Thank you for the excellent service!
Antonio B. - 27.12.2016
Delivered in Swiss Alpine Style!!! Love you guys at Musix.ch Thank you everyone!
Fernando K. - 23.11.2016
Your excellent customer service is the last bit that convinced me to put Musix as my first stop for shopping. - Thank you!
Grégoire B. - 26.05.2014
You guys are truly fast! Have a great week-end!
Alexandre B. - 25.10.2016
Thanks again for your dedication and professionalism!
Maria P. - 22.07.2016
I have to compliment your customer advisor: I had some issues with the payment, and he was super patient and answered my emails pretty quick. Your e-commerce was super helpful as well as your team.
Christine J. - 12.04.2018
Love, Love, Love, Love :)
Manuel P. - 25.05.2016
Thanks for your reply and help on this matter: The seriousness of your follow-up and fast reply are a great sign of service :-) - Congratulations. Continue this way!
Andreas M. - 01.10.2013
Thank you. I found your service excellent!
Jean-Noel P. - 27.01.2018
Musix.ch is my one and only provider for all things music. As professional musician and multimedia producer I warmly recommend their perfect services.
Marion H. - 11.03.2018
Incredibly fast response time and delivery. Everything arrived well packed. I also liked that I was kept informed through every stage of the process. Thank you!
Emmanuel d. - 27.01.2018
Broad offering, good prices, immediate shipment and flow of information on availability, back-orders and so on.
Oscar L. - 12.12.2017
Thank you so much for your amazing help.
François G. - 20.11.2009
At Musix, you really are the best! Thank you very much for your excellent and very quick service.
Angelo d. - 17.01.2018
I love MusiX
Nicolas G. - 17.04.2018
Many thanks for the great support!
Philip S. - 19.03.2018
I am very pleased with the products and customer service from MusiX and will continue to be a happy customer.
Nadiya H. - 30.07.2015
Thanks for the very nice service - we got the piano today. Amazing job!
Yiannis P. - 18.01.2018
All excellent, quick reacting, fair prices, fair with the customers.
Zoran J. - 03.07.2017
BEST SERVICE EVER :-))))!!!
Frank R. - 29.09.2017
Fantastic customer service! Brilliant!
Bruce C. - 16.04.2012
You guys are the best. I can't stop shopping with you!
Birk D. - 24.08.2017
Received the guitar today in Perfect condition. Great Service from you and Musix...beyond my expectation !! Loved the Guitar...just what i was looking for. Just One word to describe it all...Yeee- Hawww !! Thanks a million...will sure order more stuff from Musix in future.
Gregory C. - 18.04.2018
Thanks again for your excellent custommer service!
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