Why MusiX?
30 Day Money-Back Guarantee30 Day Money-Back Guarantee
3 Year Warranty3 Year Warranty
Personalised advicePersonalised advice
25,000 products in stock25,000 products in stock
Daily deliveriesDaily deliveries
Customer Feedback
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FAQ

  • I can't log in to my account
    These are the most common causes:
    1. Wrong password: change it here.
    2. Your account was created with an email address that you no longer have access to. In this case create a new account or contact us to update your account with your new email address.
    3. If login is still not possible, try clearing the cookies in your Internet browser.


    If you are still unable to login to the website, please contact us via email or phone.
  • What is the online ordering process?
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    Pre-order
    • Choose the products you want, and add them to the cart.
    • Confirm your shipping address and the shipping method.
    • For payment, you can choose either secure online credit card payment or bank transfer. If you paid via bank transfer, we will send you a confirmation email when we receive your payment.


    Post-order
    • After completing the order, you will receive an automated order confirmation email.
    • We will process your order within 1-2 hours during office time. You will then receive a second confirmation email and your invoice.
    • Your order will be shipped shortly after payment confirmation.
  • When and how do we ship orders?
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    • We ship orders every day during office hours, from Monday to Friday. Orders are delivered the next possible business day via DHL or Swiss Post, with the exception of very heavy orders.
    • Parcels are delivered to the front door of your house or building. In the case of a multiple floor building, we cannot leave parcels at the door of a specific apartment.
  • Can you inform me when a product arrives in stock?
    Yes. If you are interested in a product that is not in stock, we can send you an automated message notifying you of the product's arrival.

    In urgent cases, we can call you back as soon as a new product becomes available.

    In case of a "pick-up" order, you will receive an e-mail as soon as all the ordered products are available in stock. We can also notify you each time an ordered product arrives in stock.

  • A product is available in limited quantities. How is it assigned to customers?
    Stock allocation is done on a first-come, first-served basis: the customer who first ordered and completed the order (paid in full) will receive the next available unit.
  • My product is broken - how should I proceed?
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    Important: Please note that you must contact us to authorise a return before sending your product back for repair.
    • You will receive an email with an authorisation for repair, and the address of the service center where you can send the item. Sending the device back to us without authorisation will increase service time and may incur additional costs.
    • We will get back to you with an estimated repair time. When the repair is completed, we will send the product back to you free of charge.
    • Expendable items, second hand equipment, and accessories such as batteries/strings/amp tubes, etc. are processed separately.

  • Warranty: Who pays the costs?
    Musix's 3-year warranty is a 'bring-in' warranty. This means that:
    • Shipping costs to the service-center are paid by the customer.
    • Repair costs at the service-center are covered by the warranty.
    • Return shiping costs are covered by the warranty.
  • How does the "30 day money back guarantee" work?
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    The warranty covers orders for all products shown as "in stock", "in backorder" or "will be ordered soon" on our website.

    Please get in touch with our customer service () to authorise the return before sending back any item. Products must be sent back in their original packaging, in "as new" condition, and including all original accessories. Refunds are processed within 14 days.

    You may be charged a restocking fee if the item or packaging is not returned in new condition.

    The following product groups are excluded from the 30 days money back warranty:

    Wind instruments (brass/reed), harmonicas, in-ear headphones, vocal microphones, sealed items, expendable items like batteries or vacuum tubes, software or combined hard-& software-products where the software sealing is broken or the software was installed/registered/activated by the customer. Items that are built to order like studio furniture, acoustic pianos & grand pianos, flightcases, and custom made instruments can sometimes be returned after agreement.

    Please note: all products paid via Payolution are not eligible for the "30 day money back guarantee".

  • What is the "Musix 3 year warranty"?
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    We grant an extended 3 year warranty period to all customers. If you are encountering issues with a product that you purchased at Musix, and the issues are not caused by immoderate use or extreme wear, we will arrange a repair or will exchange the item for an equivalent alternative free of charge. If an adequate substitution is by no means available, we will refund the original paid amount.

    Defects caused by wear are covered when the item was adequately cared for and was not exposed to excessive strain.

    Not covered by the warranty are expendable items like batteries, vacuum tubes, light bulbs, strings etc.

    The 3 year warranty is a "bring in" warranty. Please get in touch with our customer service to authorise a return before sending back any products.

  • Warranty: What do I need to know about the basic 1-year warranty?

    The warranty period for used goods, in particular (but not exclusively) the products with the condition declared as "B-Stock", "Occasion", "Demo" or "used", is 12 months, by Swiss law.

    In addition to the warranty and conditions set forth in the 3-year warranty section (section 3-year warranty), the following exclusions apply:

    • Defects in the product due to non-compliance of operating instructions, overload or lack of adequate maintenance.
    • Product defects described on text and/or photo or communicated verbally by our staff at the time of purchase.
    • Defects in the product caused by the use of non-approved/non-original accessories or spare parts.
    • Defects in the product caused by a third party, general damage caused by improper use, or direct damage usually covered by the owner's personal or business insurance.

    The warranty claim must be made within 1 year from the date of purchase/delivery. The warranty period is neither extended nor renewed by use of the warranty services. Only the original purchaser is entitled to warranty service and cannot be re-issued, assigned or transferred.


Haven't found your answer?

Why MusiX?
  • 30 Day Money-Back Guarantee
  • 3 Year Warranty
  • Personalised advice
  • 25,000 products in stock
  • Daily deliveries
Customer Feedback
Next
- Rene Z. | 18.09.2018
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- Jonathan T. | 22.03.2019
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